CALL US
855.463.1633
GET STARTED
Request A Quote
QUESTIONS?
Contact Us
Accelerate your product development.

California Privacy Policy

This Privacy Policy for California Consumers (“California Privacy Policy”) supplements the information contained in MED Institute’s primary Privacy Policy. MED Institute (“we,” “us,” or “our”) has adopted this California Privacy Policy in accordance with the notice requirements under the California Consumer Privacy Act and its associated regulations (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this California Privacy Policy.

This California Privacy Policy applies to California residents only and it describes how we collect, use, and share information that relates to you, including through interactions you may have with us both online and offline. For example, when you call our customer service number.

Definitions specific to this policy

The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to our Privacy Policy, including the following terms:

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include publicly available information obtained from government records; deidentified or aggregated consumer information that cannot be reconstructed to identify you, or certain information governed by existing federal laws.

“Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by us to another business or a third party for monetary or other valuable consideration.

“Service Provider” means a for-profit entity that processes information on our behalf and to which we disclose a consumer’s Personal Information for a business purpose pursuant to a written contract.

“Third Party” means a person or entity, other than a Service Provider, that collects Personal Information on our behalf or receives it from us.

The Personal Information we collect and disclose

The chart below shows the categories of Personal Information we collect; examples of the type of Personal Information in each category; the types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and the types of third parties with whom that category of Personal Information is shared. As this chart shows, we disclose certain Personal Information to service providers and third parties for business and commercial purposes.

Selling Personal Information

We do not sell Personal Information, including that of minors. We may, however, engage in the following activities that are explicitly not a “sale” under the CCPA, including when:

  • Consumers instruct us to disclose their Personal Information
  • A consumer instructs us to interact with a third party
  • We use or share consumers’ Personal Information pursuant to a written contract with a service provider that is necessary to perform a business purpose, where our contract prevents the provider from using, keeping, or disclosing consumers’ Personal Information for any purpose other than the reason supplied in the contract
  • Consumers’ Personal Information is transferred as part of a transaction in which the third party assumes control of all or part of our business

The information in the chart below covers the past 12 months

Category of Personal Information Description or Examples Source(s)  of Personal Information  Business Purpose(s) for Collection Third-Party and Service-Provider Recipients of Personal Information
Unique identifiers Name, signature, address, telephone, email, account name, social security number, driver’s license number, online identifier, internet protocol (IP) address Individual at issue Employment, contractual, maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, processing payments, providing advertising or marketing services, providing analytic services
  • Other affiliated companies, if required;
  • Service providers who provide us with services, order fulfillment services, example platforms offered by vendors to process data on our behalf, customer relationship management (CRM) system services on which customer data is processed, and/or legal, tax, and consultancy advice;
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Government ID number Social security number, driver’s license or state identification card number Individual at issue Employment purposes, maintaining or servicing accounts, processing or fulfilling contracts
  • Other affiliated companies, if required;
  • Service providers who provide us with services, example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice; and
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Physical description Physical characteristics or description Individual at issue, healthcare providers Processing or fulfilling medical device orders
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as order fulfillment services, example platforms offered by vendors to process data on our behalf.
Financial information Bank account number, credit card number, debit card number, or any other financial information Individual at issue Maintaining or servicing accounts, processing orders and transactions, processing payments
  • Other affiliated companies, if required;
  • Service providers who provide us with services, order fulfillment services, example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice;
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Health/medical information Medical information, or health insurance information Individual at issue, healthcare providers Fulfilling medical device orders, providing customer service, processing or fulfilling insurance claims, clinical studies, investigations, reviews, or projects Study sites, ethics committees (or investigational review boards), experts helping us with a clinical project, and health authorities, software vendors
Insurance information Insurance policy number, health insurance information Individual at issue Maintaining insurance services for employees, fulfilling workers’ compensation claims
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice;
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Protected class data Characteristics of protected classifications under California or federal law, including: race, national origin, age (40 years or older), marital status, sex, medical condition, disability, genetics, and veteran or military status Individual at issue, providers Fulfilling medical device orders, providing customer service, processing or fulfilling insurance claims
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as order fulfillment services, example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice;
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Purchase history Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies Individual at issue Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as order fulfillment services, example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice.
Biometric data Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, faceprint, voiceprint, and sleep, health, or exercise data Individual at issue Employment, contractual, maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, processing payments, providing advertising or marketing services, providing analytic services
  • Other affiliated companies, if required;
  • Service providers who provide us with services, example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice; and
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Internet activity Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet web site, application, or advertisement Individual at issue Providing advertising or marketing services, providing analytic services
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as marketing and promotional services, and example platforms offered by vendors to process data on our behalf.
Geolocation data Geolocation data Individual at issue Employment, contractual, maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, processing payments, providing advertising or marketing services, providing analytic services
  • Other affiliated companies, if required;
  • Service providers who provide us with services, example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice; and
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Audio, visual, olfactory information Audio, electronic, visual, olfactory, or similar information Individual at issue Providing advertising or marketing services, educational purposes
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice; and
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Employment information Professional or employment-related information Individual at issue Employment purposes or fulfilling professional services contracts
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice;
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Education information Personally identifiable education information that is not publicly available (e.g., grades, financial aid) Individual at issue Employment, contractual, maintaining or servicing accounts
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice; and
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).
Inferences Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes Individual at issue Employment, contractual, maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, processing payments, providing advertising or marketing services, providing analytic services
  • Other affiliated companies, if required;
  • Service providers who provide us with services, such as example platforms offered by vendors to process data on our behalf, and/or legal, tax, and consultancy advice; and
  • Third parties as permitted or required by law, including in connection with regulatory or legal matters or where this is required for safety and security (for example, regulatory, governmental, court, and law enforcement authorities).

We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice.

Your rights under California law

Right to access

If you are a California consumer, you have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

You have the right to ask us to send you the following information up to two times in a twelve-month period:

(1) the categories of Personal Information collected about you; (2) the categories of sources providing that Personal Information; (3) the categories of third parties with whom we have shared that Personal Information; (4) the business purpose for collecting that Personal Information; (5) the specific pieces of Personal Information we collected about you; and (6) the categories of Personal Information that were disclosed for a business purpose.

Right to delete

If you are a California consumer, you have the right to ask us to delete the Personal Information about you we have collected. Please note that there are circumstances in which we may not be able to comply with your request, pursuant to the CCPA, including when we cannot verify your request and/or whether there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you if this is the case.

Non-discrimination

We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information or deletion is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.

Submit a request

To submit a request to access or delete your Personal Information, please contact us as indicated below. If you submit a request by mail or email, include “CCPA Request” on the front of the envelope or in the subject line of your message and include your name and whether your request is a “request for access” or a “request to delete.” If you submit a request via phone, you will be asked to provide the same information.

By mail:

MED INSTITUTE
1330 Win Hentschel Blvd, STE 100
West Lafayette, IN 47906
USA

Toll Free: 855.463.1633
Phone: +1 765.463.1633
Fax: +1 765.464.0369
Email: Privacy@medinstitute.com

Verification process

Within 10 days of MED institute receiving your request, you will be contacted and guided through a process to verify your identity and your request. We will confirm receipt of your request, but before responding, we will verify your request by comparing the information you submit with the request to the information we have in our systems. In some cases, we may ask you for additional information to confirm that we have identified the correct customer record. Subject to certain exceptions that may apply under the CCPA, if we are able to verify your request, we will accommodate it.

Authorized agents

You may designate an authorized agent to exercise your rights under the CCPA on your behalf.

Pursuant to the CCPA:

  • Only an individual with power of attorney, or a business entity or natural person registered with the California Secretary of State may act as an authorized agent.
  • We may require that you or the authorized agent do the following:
    • Provide proof of your signed written permission for the authorized agent to submit a request on your behalf – We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that they have been authorized by you to act on your behalf if we request such proof as permitted by the CCPA.
    • Verify your identity with us directly – This does not apply if you have provided a valid power of attorney to the authorized agent.

Additional information

If you would like additional information regarding our California Privacy Policy, please make a request using the contact information above.

Changes to our California Privacy Policy

We reserve the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on this webpage with an updated “last revised” date.

Last Revised on December 13, 2021

OUR COMMITTMENT

We are committed to consistently performing services with high quality, that deliver exceptional results, and add value to the client’s business.
For client surveys sent in the last two quarters, we received ratings of 4.89/5 points (11).